FREQUENTLY

Questions

asked

Q: HOW LONG IS YOUR TURN AROUND TIME ON PRE MADE LOGOS?
A: We can normally turn around premade designs in 24-48 hours. Instant download items are pretty much that.. instant! You will receive a link to download your files once you have checked out.

Q: WHAT FILE TYPES DO YOU PROVIDE ON LOGO DESIGNS?
A: Pretty much everything you need. As standard on a Logo design I will send you PNG, PDF and JPG files. Vector EPS and layered PSD files are also available.
Instant download logos will be sent in layered PSD format.



Q: WILL MY DESIGN BE AN ORIGINAL, AS IN IT CAN’T BE FOUND ANYWHERE ELSE?
A: If you purchase a OOAK (one of a kind logo) then absolutely, 100% yes! Pretty much everything else in this store will be resold multiple times. I do occasionally retire designs also so please just let me know if you see anything you might want to make just yours.






Q: HOW WILL I RECEIVE MY NEW TEMPLATE?
A: A PDF file will be available for instant download after check out which will contain your Share Key. This Share Key will be typed into your SHOWIT 5 account and automatically added to your list of templates.

Q: DO YOU HAVE ANY TUTORIALS AVAILABLE?
A: I currently don't but most of everything you need to get started and update your template can be found here direct on the Showit site.

Q: HOW MUCH IS SHOWIT?
A: Showit has 3 different pricing plans, with something to suit everybody. You can check them out here:

Q: DO YOU OFFER INSTALLATION SERVICES?
A: I do indeed! Just contact me to request my current turn around time and pricing.

Q: WHAT IF I HAVE A PROBLEM WITH THE INSTALLATION PROCESS?
A: Please feel completely free to contact us with any problems you may have. Whilst we do not currently offer training on the Showit 5 system we can normally point you in the right direction. 

Alternatively Showit have an awesome support team and will be able to help you with any questions or problems you have might have.

Q: ARE SHOWIT SITES RESPONSIVE?
A: 100% yes!

Q: CAN I HAVE A BLOG ON A SHOWIT 5 SITE?
A: Yes! Showit 5 utilizes the powerful Wordpress platform all the while still designing your blog in Showit.

Q: I WANT TO PURCHASE A WEBSITE TEMPLATE BUT HAVE NO IDEA HOW TO INSTALL IT. DO YOU OFFER INSTALL SERVICES?
A: Yes we do! Just contact us to find out our current install schedule and for fees.

Q: WHAT PAYMENT TYPES DO YOU ACCEPT?
A: Paypal is our preferred method. Don’t have PayPal? Don’t Worry, PayPal accepts all credit and debit cards.

Q: HOW WILL I RECEIVE MY FILES?
A: Your files will be either available for instant download after check out or emailed to you. Occasionally I will use a service like dropbox to send you larger files sizes.

Q: WHAT IF I HAVE A PROBLEM WITH ANY OF MY DOWNLOAD FILES?
A: Please feel completely free to contact us with any problems you may have with the files you receive. While we do not offer training on any software/website systems we can normally point you in the right direction. Please also make sure you have the correct equipment required in order to use any of the download items.

Q: CAN I HIRE YOU FOR CUSTOM WORK?
A: ABSOLUTELY! YES! A cohesive, consistent branding plan throughout your website and materials gives credibility to your business, while a signature style on stationery or social media provides a personal presence that’s vital to memorability.
Come on over and see me at www.theautumnrabbit.com to discuss your needs and see what services I offer.

Q: I NEED SOMETHING DONE YESTERDAY. CAN YOU HELP ME?
A: We can usually accommodate your rush job depending on our production schedule. Contact us to find out.

Q: DO YOU OFFER REFUNDS?
A: Generally, No. Due to the nature of digital products, we do not allow refunds as they are in effect products that cannot be returned to us. Saying that if you have an issue with anything, we will work with you to come to an agreeable solution.
Please read our terms and conditions for our full refund policy.




Q: CAN I USE YOUR CLIP ART FOR COMMERCIAL PURPOSES?
A: Absolutely Yes! Just make sure you purchase one of our commercial licenses which can be found here.

Q: WHAT IS PERSONAL USE & COMMERCIAL USE?
A: Both the Standard, Extended and Ultimate Licenses allow for Personal Use and numerous Commercial Projects. See all the details of our licenses here.

Q: CAN I USE YOUR GRAPHICS IN MY LOGO DESIGN?
A: Yes Absolutely! You may under just our “Standard” license policy if you are creating it for yourself.
Please bare in mind though that you cannot register the logo as a trademark as third parties can also use the same item (even in another logo design).

Q: CAN I SELL A LOGO I DESIGNED USING YOUR CLIPART IN MY ONLINE STORE?
A: Yes absolutely! We would suggest creating something brand new, possibly combining 2 different sets or even mixing our stuff with another designer to give it that unique edge!
End products must be packaged in such a way that the original resource files CANNOT be easily extracted by third parties.


Q: CAN I GIVE MY CLIENT OF PRINTER ORIGINAL SOURCE FILES?
A: Yes absolutely! But we do ask that you request the printer to dispose of the graphics once they have finished supplying you with your products.
When providing files to clients we ask that any designs you create are flattened and the original source files are not provided. If your client requires access to the original designs, we request an additional “Standard” product is purchased for them.



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